Return and Refund Policy
1. 1. General Return Policy
1.1 Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain products may be exempt from returns, as outlined in Section 2.
1.2 Return Window
Returns are accepted within 7 days of the delivery date. After this period, we cannot acceptreturns.
1.3 Proof of Purchase
A receipt or proof of purchase is required to process your return. Please ensure you retain your order confirmation email or an invoice as proof.
1.4 Condition of the Returned Items
All returned items must be in their original condition, unopened, unused, and with all original tags and packaging intact. Items that are damaged, altered, or missing parts for reasons not due to our error will not be eligible for a refund.
2. Non-Returnable Items
The following items are not eligible for return:
– Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
– Perishable goods such as food, flowers, or plants.
– Personal care items, including skincare, cosmetics, and hygiene products.
– Health and wellness devices (e.g., blood pressure monitors, glucose meters) if they have been used or the packaging has been opened.
– Gift cards or downloadable software products.
– Any item not in its original condition, damaged, or missing parts not due to our error.
3. Return Process
3.1 Initiating a Return
To initiate a return, please contact our customer support at info@mekaaz.com or visit our website. You will need your order number, proof of purchase, and details about the item you wish to return.
3.2 Return Shipping
Once your return request is approved, we will provide you with instructions on how to send the item back to us. Please note the following:
– Customers are responsible for the return shipping costs unless the item was defective or damaged upon delivery.
– For returns due to defective or incorrect items, Me’kaaz will cover the return shipping fees.
3.3 Return Label
You may be provided with a prepaid return label or required to arrange your own shipment, depending on the reason for the return. Please ensure the return is packaged securely to avoid damage during transit.
4. Refund Policy
4.1 Refund Eligibility
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Refunds will only be issued if the returned item meets all eligibility criteria.
4.2 Refund Method
If approved, your refund will be processed using the original payment method. Please allow 30 business days for the refund to reflect in your account, depending on your payment provider.
4.3 Partial Refunds
In certain situations, only partial refunds will be granted:
– Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
– Items returned after the 15 day return window may be eligible for a partial refund, at our discretion.
4.4 Non-Refundable Items
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if
applicable) will be deducted from your refund.
5. Defective, Damaged, or Incorrect Items
5.1 Reporting Issues
If you receive a defective, damaged, or incorrect item, you must notify us within 2 days of delivery by contacting our customer support at info@mekaaz.com. Please include your order number and a description of the issue, along with relevant photos if possible.
5.2 Replacement or Refund
Depending on the nature of the defect or issue, we will either offer a replacement or issue a full refund, including shipping costs. Items that are defective or damaged due to improper use or handling by the customer will not be eligible for a refund or replacement.
6. Exchanges
6.1 Exchange Eligibility
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@mekaaz.com
6.2 Process for Exchanges
Once the defective or damaged item is returned, we will send you a replacement. If the item is no longer available, a refund will be issued.
7. Sale and Promotional Items
7.1 Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable unless they are defective or damaged.
7.2 Promotions
Items purchased during promotions or with discount codes can be returned and refunded according to the terms in this policy, but the refund will reflect the amount paid after the discount.
8. Gifts
8.1 Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
8.2 Gifts Sent via Buyer
If the gift wasn’t marked as a gift at the time of purchase, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.
9. International Returns
9.1 International Return Policy
For international orders, customers are responsible for return shipping costs unless the item is defective or incorrect. Duties, taxes, and other fees associated with the return are also the responsibility of the customer.
9.2 Refund for International Orders
Refunds for international orders will be processed in the original currency. Please note that fluctuations in exchange rates may affect the final refund amount.
10. Contact Information
If you have any questions or concerns about this Return and Refund Policy, please contact us:
Email: info@mekaaz.com
Website: www.mekaaz.com
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