Website Privacy Policy
1. مقدمة
Welcome to Me’kaaz’s website. We at Me’kaaz are committed to protecting your privacy and ensuring a transparent user experience. This Privacy Policy provides important details regarding the collection, use and protection of information from visitors to
www.mekaaz.com.
As a leading digital healthcare company, we strive to empower users and businesses through innovative remote patient monitoring solutions. This website serves as a platform for you to learn about our products and services, participate in surveys, and submit inquiries or business proposals.
Any personal or organizational information submitted via forms, downloads or other interactions is subject to this Privacy Policy. Our priority is to maintain trust by handling your information with care, security and respecting your privacy choices.
This policy applies to all information processed by Me’kaaz through our website and digital applications. It governs how we may use your information and when we may need to disclose it subject to applicable laws. We encourage you to carefully review the details to understand your rights and our obligations.
Please contact us on info@mekaaz.com with any questions. We aim to respond promptly and ensure your experience on our website remains smooth, safe and transparent at every step. Thank you for your interest in Me’kaaz – we look forward to empowering better health together.
2. Scope of Policy
This Privacy Policy applies to all information collected by Me’kaaz through www.mekaaz.com and any related domains, applications or digital channels that we own and control. It covers data gathered when you:
a. Browse or interact with our website
b. Download resources like brochures, manuals or whitepapers
c. Register for a webinar or event through our site
d. Complete online forms or participate in surveys
e. Submit proposals, inquiries or emails via contact boxes
f. Communicate with us via social media profiles linked from our website
The policy also governs any personal or organizational details shared offline during in- person meetings, conferences or other interactions if such data is later processed through Our digital systems.
This policy does not apply to non-Me’kaaz websites that may be accessible through our website via links or to any third party applications, services or partnerships. We advise checking their individual policies for their data collection and use terms.
We may update this policy from time to time to reflect changes in our data processing or legal requirements. We will indicate the version and date of the latest update. Please check back periodically to stay informed.
3. Information We Collect
Me’kaaz may collect and process the following categories of information from you:
3.1 Personal Information
Name, job title, contact details like address, phone, email provided voluntarily. Username/password if you register for an account on our website. Specific personal/financial details if required for commercial transactions.
3.2 Usage Information
IP address, browser type, device details for website analytics and security. Pages visited, links clicked, surveys/forms filled out for site functionality and improvement.
3.3 Cookies and Similar Technologies
Browser or device generated information set by cookies which help save login, language settings etc.
3.4 Information from Social Logins
If you opt to use social media login, we receive profile details shared by your chosen network as per your privacy settings there.
3.5 Information you Share Publicly
Comments, testimonials or any other publicly shared information via profiles, posts, reviews etc.
3.6 Sensitive Information
We do not typically collect sensitive personal information like racial/ethnic details, political opinions, religious beliefs, biometric data or health records unless necessary for a valid purpose.
We collect payment details only when needed to process commercial transactions with your consent. Please do not submit any unrelated private information on public pages.
4. Use of Information
Me’kaaz processes your information for the following primary purposes:
4.1 Website Functionality
a. Respond to your queries, comments and requests
b. Deliver content like brochures, newsletters or whitepapers
c. Administer online accounts, surveys and forms
d. Detect and fix errors to optimize user experience
4.2 Analytics and Research
a. Analyze website usage to better understand visitor Needs
b. Conduct surveys to gather feedback for product improvements
c. Perform statistical analyses to enhance our offerings
4.3 Marketing and Promotions
a. Share updates about new solutions, events and offers
b. Customize content based on your expressed interests
c. Contact you regarding commercial opportunities if relevant
4.4 Compliance and Safety
a. Detect and prevent fraudulent activities
b. Identify and address any technical issues on our websites
c. Meet contractual and legal obligations when required
We never sell your personal information to third parties. Any new purposes for data use will
be subject to your prior consent and explained via privacy policy updates. Please contact us
if you have any other questions.
5. Sharing of Your Information
Sharing of Information
Me’kaaz does not rent, sell or share your personal information with third parties for marketing purposes without consent. We may disclose select details if necessary as follows:
5.1. Service Providers
We engage vendors to support our website, shipping, payment processing and other
business functions. Personal data will be shared confidentially with these processors based
on contractual agreements.
5.2 Business Transfers
In the event of a re-organisation, merger, acquisition or sale of Me’kaaz’s assets, customer
information would be among transferred items subject to applicable laws.
5.3 Compliance with Laws
We may disclose certain information in response to legally binding requests like court orders, intellectual property right issues or national security matters.
5.4 Protection of Me’kaaz
We reserve the right to disclose details to government authorities if we believe your actions violate our Terms of Service or to prevent fraud, abuse or illegal activities.
5.5 With Your Consent
Except for the above cases, we will not share personal data with any third party unless you provide clear consent for a specific purpose.
You can modify consent preferences by contacting us. We never sell personal data to external parties under any conditions.
6. Your Rights and Choices
Me’kaaz strives to provide control over your personal data and privacy. You can exercise the following rights by contacting us:
Access Data: Request a copy of your personal details or amend any inaccuracies.
Data Portability: Receive a digital copy of data provided to us in a commonly used format.
Opt-Out: Update preferences to no longer receive non-essential communications.
Object Processing: Prevent specific uses of your data if we have no compelling interests.
Delete Data: Erase personal identifiers from active records and archived backups.
Restrict Processing: Block the processing of your information for certain purposes.
Complaints: We will address any privacy or security concerns you bring to our attention.
Further, you may choose the following at any time:
Update Marketing Preferences: Select what communications you do/don’t wish to receive.
Browser Settings: Use tools available in your browser or device to prevent certain data collection.
Please contact our Data Protection Officer to exercise any of the above rights. We aim to
respond promptly and provide simple, secure access to your information as required by
applicable laws.
7. Data Retention
Me’kaaz retains your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by
law. More specifically:
a. Marketing-related data is kept for a maximum of 3 years from date of collection.
b. Website usage analytics are retained for up to 2 years after your visit.
c. Support or inquiry-related details are held for up to 5 years from resolution of the issue.
d. Commercial information is maintained for the length of our business relationship and/or statute of limitations period applicable in your jurisdiction.
e. Financial records are kept for the period mandated by tax laws (typically 5 years).
f. Virtual meeting/webinar recordings are deleted within 30 days unless needed longer for specific legal reasons.
g. We delete or anonymize information deemed no longer required as determined by periodic retention reviews without compromising security or compliance. Please contact us for any other retention period clarifications.
8. Security Safeguards
Me’kaaz is committed to protecting the information you share with us. We utilize a variety of industry-standard security protections including:
HTTPS Connection: All data in transit is secured using TLS/SSL encryption.
Access Controls: Passwords and multi-factor authentication restrict access to sensitive databases.
Encryption: Personal identifiers are encrypted in storage and transmission using AES-256 or higher algorithm.
Vulnerability Scanning: Systems are tested by qualified personnel and third parties for vulnerabilities periodically.
Auditing: User activities and system events are logged for monitoring, investigations and incident response.
Staff Training: Employees and contractors undergo regular cybersecurity awareness training.
Vendor Management: We ensure contracted processors implement strong security via contractual terms.
Physical Security: Paper documents are properly disposed; premises access is regulated for authorized personnel.
Backups: Data is regularly backed up with encrypted copies maintained offline for additional protection.
Despite maintaining industry-best practices, no method can guarantee ultimate security.
We urge caution in disclosing confidential details. Please contact us immediately about any
security or privacy concerns.
9. Information from Children
Our website is not directed toward individuals under 18 years of age (“children”). No part of the site is structured to attract anyone under 18.
We do not knowingly collect or process any personal information from children without verifiable parental consent.
If you are a parent/guardian and aware that your child has provided us data without your permission, please contact us for access and deletion requests.
We reserve the right to verify and undertake reasonable efforts to determine people under 18 are not providing information through the website or to request further documents from those who state they are minors.
If we become aware information has been collected from children, we will take steps to comply with applicable laws on retention, use and sharing of such information.
We encourage parents to supervise children’s online activities and consider using parental control tools available from online services and device/software manufacturers to help children’s internet use be safe and private.
10. Third Party Links/Sites
Our website may contain links to external sites for your convenience and information. We are not responsible for their content, security or privacy practices.
When you link to another site, you will no longer be subject to our Privacy Policy and should review their policies carefully. We suggest checking domain names, URLs and verifying the authenticity of any linked sites before proceeding or entering sensitive data.
We may partner with select third parties to grow our offerings or analyze usage patterns anonymously. However, we do not share any personally identifiable information with them without your consent.
If you would like to know more about specific third party data collection or have any other questions regarding our relationships and connections, please contact us. We aim to only select and recommend partners that meet high safety and ethics standards.
Some interactions may be subject to separate privacy policies or consents agreed during account creation with that third party websites or services. Please refer to those sites directly regarding their information handling procedures.
11. Changes to this Policy
We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this website prior to the change becoming effective.
We encourage you to periodically review this page for the latest information on our privacy practices. This version was last updated on 10/06/2024.
We will also keep prior versions of this Policy in an archive for your review upon request.
Where changes to this policy directly affect how we use personal data already collected from you, we will endeavor to provide advance notice by putting a prominent notice on our website for a reasonable period before it takes effect, unless notification would be
impossible or involve disproportionate effort.
We suggest checking our website regularly to view the current Privacy Policy and ensure you are updated on any changes to our information handling procedures. Should you have any other questions, please contact us.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or Me’kaaz’s data collection and use practices, you may contact us on: Info@mekaaz.com
You can also reach our DPO via post mail at our head office:
Me’kaaz
Office 13, The Garage, KACST, Riyadh. Kingdom of Saudi Arabia
Please ensure you include your name, contact information and details of your request or complaint so we can effectively address them at the earliest opportunity. We will aim to respond promptly and fully address all appropriate concerns in line with data privacy regulations. You also have the right to contact your local data protection supervisory authority at any time about related matters.
We hope this Privacy Policy and our policies clarify our commitment to your information security and privacy. Please continue engaging with us as a valued member of our community.
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